i installed the program and pressed quick connect and wrote this
server or url : ftp.fileserve.com
port 21
name :my name
password : my password
but this appeared
[R] Connecting to ftp.fileserve.com -> DNS=ftp.fileserve.com IP=209.222.19.219 PORT=21
[R] Connected to ftp.fileserve.com
[R] 220 Fileserve FTP Server
[R] USER my name
[R] 331 Password required for my name
[R] PASS (hidden)
[R] 530 Login incorrect.