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Old 05-07-2005, 12:45 PM   #1
random
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Unhappy More than 18 hours after registration but still no reg-info

hi guys,

i paid with paypal and the 18 hours are long over, but still nothing has come

what can i do ?

thanx and best regards
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Old 05-08-2005, 05:38 AM   #2
random
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i'm still waiting

i sent a pm to darkone, anything else i could do
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Old 05-08-2005, 05:59 AM   #3
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email support@inicom.com
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#iotools #ioftpd (both on efnet)
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Old 05-08-2005, 07:16 AM   #4
random
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Thank you for the address, wrote them an email

::EDiT::

Quote:
Hi. This is the qmail-send program at ns.inicom.com.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.

<support@inicom.com>:
This address no longer accepts mail.
gonna try it with .net
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Old 05-10-2005, 02:53 PM   #5
random
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Hm.. no reply till yet either. don't know what could be wrong

i really don't know what else i could do. is my money gone ?
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Old 05-10-2005, 05:14 PM   #6
neoxed
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IniCom handles billing now, so they are your only option.

Just be patient...
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Old 05-11-2005, 09:32 AM   #7
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Strange thing is that when I registered FlashFXP (also inicom) i immediately received a confirmation email for payment with the approximate waiting-time until verification was done, but this time i got nothing - but the money is gone from the paypal account.
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Old 05-15-2005, 05:13 PM   #8
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it's still support@inicom.net, right ?

Have sent them a few emails, but not heard a thing...
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Old 05-15-2005, 05:52 PM   #9
neoxed
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Yes, the e-mail address is still support@inicom.net. There have been a lot of problems with registration after IniCom took control of it. (Just search the forum...)

To be blunt, I'm not at all surprised about their untimely fashion. IniCom has not been very welcoming or open with the ioFTPD community. For example, it took about a month of complaining to get an official statement from them regarding darkone's unexpected disappearance. Hopefully things turn around...

Also try different e-mail providers. I recall cases from the FlashFXP forum where e-mails have been flagged as spam.
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Old 05-15-2005, 09:16 PM   #10
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They have phone support too if you want.
The number is on www.inicom.net
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Old 06-01-2005, 04:51 PM   #11
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Thanks very much to the support

I am now a registered member :banana:
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Old 06-02-2005, 02:49 PM   #12
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Default Support

This thread was just pointed out to me and I want to make sure it's addressed:

-) First, the e-mail address for support is support@inicom.net, not support@inicom.com, as someone has already corrected. Our support group does its best to address support requests real-time throughout the day and in no more than 24 hours, including most weekend requests.

-) Support has been lacking and it is our fault for not pushing this more. We are working as quickly as we can to relieve D1 of his support tasks and merge that function back into iniCom. D1 is still providing primary support for io. The only version released was released quite some time ago and there is limited support for this. As we get closer to a final release of a newer version, much more effort is being put into user-side support as well as the support we can offer. This includes not only the program but purchasing, online, forums, portal, etc.

-) As far as iniCom not being open with the ioFTPD community, I'd be the first to defend that. Not being more public about the lead developer being absent from a project was first and foremost a personal issue private to D1. We're certainly not going to criticize our own in public. Second, we didn't say anything because we didn't know anything. D1 made his return known and we followed that up.

-) As far as not being welcoming to the ioFTPD community, it's important to remember how this relationship started. We have supported D1's development process both financially and with whatever support we can offer. That has allowed D1 to re-evaluate what direction ioFTPD needs to go and he's nearing the end of a fairly substantial rebuild process. Additionally, we've always said we will take care of the scripters, even out of pocket if necessary.

To make a long post short, as iniCom said when we first got into this, we're here to make things better, however we can. D1 is a part of iniCom and a substantial one at that. We're here to give what started off as a one man project the support it needs so D1 can do what he's good at; build a rock-solid, extremely optimized and flexible program built with the guidance and input from those who use it. Please be patient as we get done what we need to get done.
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