I'm sorry but neither of those are any valid information that is usable...
we need session logs, what server your connecting to your a speedtest would be nice to estimate how much you claim your loosing etc...
so far you shown little or nothing, I spent 16 hours testing all sorts, and I dont get paid for this. look at this
https://oss.azurewebsites.net/forum/80076-post23.html
I tested uload via wan I found nothing wrong, Bigstar is aware of this topic, and besides the extremely low upload speed I get full download speed from any FTP server like my ISP or a friends HOSTED FTP server....
and further
That maxed out my download speed as per the previous link where you can see my speed test.
Please try to provide information that is relevant.