File transfer times out after 18 minutes and 25 seconds

[kiosk2]

Hi

I'm using 4.3.1 and since Friday have been trying to upload some files to a web server.

It seems that all the files that fail do so at around 18'25", regardless of size although it seems to be at around 80-85Mb uploaded when the problem occurs.

My hosting company has a 200Mb limit so that shouldn't be the cause and I can't see any restrictions on my router.

Is there anything in FlashFXP I can check to make sure there is no limit? I tried the FAQ about video files failing at 99% but it's made no difference.

The weird thing is it's nearly always 18'25" no matter what the file.

Thanks, David

[bigstar]

Please include a copy of the session log, this can be obtained by right-clicking on the session window (typically the bottom-right pane) and selecting copy to clipboard and then paste the content in your reply.

[kiosk2]

The actual file was massive as I left it running but this is the error I'm getting:

Transfer Failed: davessystem_2nd_audio.WAV (81.63 MB of 139.19 MB) in 18 minutes 25 seconds (75.6 KB/s)
Transferred 10 Files (124.22 MB) in 41 minutes 44 seconds (50.8 KB/s)
Transfer Failed: davessystem_3rd_audio.WAV (83.76 MB of 91.79 MB) in 18 minutes 25 seconds (77.6 KB/s)
Transferred 10 Files (124.22 MB) in 1 hour 0 minute 12 seconds (35.2 KB/s)
Transfer Failed: lesson5.wmv (79.50 MB of 84.69 MB) in 18 minutes 25 seconds (73.7 KB/s)
Transferred 10 Files (124.22 MB) in 1 hour 18 minutes 40 seconds (26.9 KB/s)
Transferred 10 Files (124.22 MB) in 1 hour 37 minutes 8 seconds (21.8 KB/s)
Transfer Failed: chapters_1_2_3_4_5.mp4 (83.25 MB of 90.04 MB) in 18 minutes 25 seconds (77.2 KB/s)
Transferred 10 Files (124.22 MB) in 1 hour 55 minutes 36 seconds (18.3 KB/s)
Transfer Failed: chapters_6_7_8_9_10.mp4 (83.50 MB of 85.84 MB) in 18 minutes 25 seconds (77.4 KB/s)
Transferred 10 Files (124.22 MB) in 2 hours 14 minutes 5 seconds (15.8 KB/s)
Transfer Failed: chapters_1_2_3_4.mp4 (83.19 MB of 92.59 MB) in 18 minutes 25 seconds (77.1 KB/s)

[bigstar]

Thank you however I need the actual command / server reply status messages.

Right click on the status window and from the popup menu select "Status window".

[kiosk2]

FlashFXP 4.3.1 (build 1951)
Support Forums http://forum.flashfxp.com
Winsock 2.2 -- OpenSSL 1.0.1e 11 Feb 2013
[R] Connecting to ftp.earnyourlivingonline.net -> DNS=ftp.earnyourlivingonline.net IP=79.170.44.17 PORT=21
[R] Connected to ftp.earnyourlivingonline.net
[R] 220 FTP server ready
[R] USER earnyourlivingonline.net
[R] 331 Password required for earnyourlivingonline.net
[R] PASS (hidden)
[R] 230 Login successful. Username & password correct; FTP unlocked.
[R] SYST
[R] 215 UNIX Type: L8
[R] FEAT
[R] 211-Features:
[R] MDTM
[R] MFMT
[R] TVFS
[R] MFF modify;UNIX.group;UNIX.mode;
[R] MLST modify*;perm*;size*;type*;unique*;UNIX.group*;UNIX .mode*;UNIX.owner*;
[R] REST STREAM
[R] SIZE
[R] 211 End
[R] PWD
[R] 257 "/" is the current directory
[R] PASV
[R] 227 Entering Passive Mode (79,170,44,17,230,128).
[R] Opening data connection IP: 79.170.44.17 PORT: 59008
[R] MLSD
[R] 150 Opening ASCII mode data connection for MLSD
[R] 226 Transfer complete
[R] List Complete: 1 KB in 0.64 second (1.2 KB/s)
[R] CWD mivadata
[R] 250 CWD command successful
[R] PWD
[R] 257 "/mivadata" is the current directory
[R] PASV
[R] 227 Entering Passive Mode (79,170,44,17,215,251).
[R] Opening data connection IP: 79.170.44.17 PORT: 55291
[R] MLSD
[R] 150 Opening ASCII mode data connection for MLSD
[R] 226 Transfer complete
[R] List Complete: 227 bytes in 0.15 second (0.2 KB/s)
[R] CWD /public_html
[R] 250 CWD command successful
[R] PWD
[R] 257 "/public_html" is the current directory
[R] PASV
[R] 227 Entering Passive Mode (79,170,44,17,235,40).
[R] Opening data connection IP: 79.170.44.17 PORT: 60200
[R] MLSD
[R] 150 Opening ASCII mode data connection for MLSD
[R] 226 Transfer complete
[R] List Complete: 5 KB in 0.38 second (5.2 KB/s)
[R] CWD member
[R] 250 CWD command successful
[R] PWD
[R] 257 "/public_html/member" is the current directory
[R] PASV
[R] 227 Entering Passive Mode (79,170,44,17,203,115).
[R] Opening data connection IP: 79.170.44.17 PORT: 52083
[R] MLSD
[R] 150 Opening ASCII mode data connection for MLSD
[R] 226 Transfer complete
[R] List Complete: 6 KB in 0.21 second (6.4 KB/s)
[R] CWD dvpls
[R] 250 CWD command successful
[R] PWD
[R] 257 "/public_html/member/dvpls" is the current directory
[R] PASV
[R] 227 Entering Passive Mode (79,170,44,17,195,14).
[R] Opening data connection IP: 79.170.44.17 PORT: 49934
[R] MLSD
[R] 150 Opening ASCII mode data connection for MLSD
[R] 226 Transfer complete
[R] List Complete: 2 KB in 0.27 second (2.6 KB/s)
[R] CWD davessystem_2nd_audio
[R] 250 CWD command successful
[R] PWD
[R] 257 "/public_html/member/dvpls/davessystem_2nd_audio" is the current directory
[R] PASV
[R] 227 Entering Passive Mode (79,170,44,17,235,145).
[R] Opening data connection IP: 79.170.44.17 PORT: 60305
[R] MLSD
[R] 150 Opening ASCII mode data connection for MLSD
[R] 226 Transfer complete
[R] List Complete: 380 bytes in 0.37 second (0.4 KB/s)
[R] CWD /public_html/member/dvpls/davessystem_3rd_audio
[R] 250 CWD command successful
[R] PWD
[R] 257 "/public_html/member/dvpls/davessystem_3rd_audio" is the current directory
[R] PASV
[R] 227 Entering Passive Mode (79,170,44,17,194,246).
[R] Opening data connection IP: 79.170.44.17 PORT: 49910
[R] MLSD
[R] 150 Opening ASCII mode data connection for MLSD
[R] 226 Transfer complete
[R] List Complete: 379 bytes in 0.15 second (0.4 KB/s)
[R] CWD /public_html/member/dvpls/davessystem_1st_audio
[R] 250 CWD command successful
[R] PWD
[R] 257 "/public_html/member/dvpls/davessystem_1st_audio" is the current directory
[R] PASV
[R] 227 Entering Passive Mode (79,170,44,17,194,219).
[R] Opening data connection IP: 79.170.44.17 PORT: 49883
[R] MLSD
[R] 150 Opening ASCII mode data connection for MLSD
[R] 226 Transfer complete
[R] List Complete: 379 bytes in 0.15 second (0.4 KB/s)
[R] CWD /public_html/member/dvpls/WMV Videos
[R] 250 CWD command successful
[R] PWD
[R] 257 "/public_html/member/dvpls/WMV Videos" is the current directory
[R] PASV
[R] 227 Entering Passive Mode (79,170,44,17,232,210).
[R] Opening data connection IP: 79.170.44.17 PORT: 59602
[R] MLSD
[R] 150 Opening ASCII mode data connection for MLSD
[R] 226 Transfer complete
[R] List Complete: 3 KB in 0.15 second (3.1 KB/s)
[R] CWD /public_html/member/osb
[R] 250 CWD command successful
[R] PWD
[R] 257 "/public_html/member/osb" is the current directory
[R] PASV
[R] 227 Entering Passive Mode (79,170,44,17,216,254).
[R] Opening data connection IP: 79.170.44.17 PORT: 55550
[R] MLSD
[R] 150 Opening ASCII mode data connection for MLSD
[R] 226 Transfer complete
[R] List Complete: 2 KB in 0.66 second (2.9 KB/s)
[R] CWD Module8
[R] 250 CWD command successful
[R] PWD
[R] 257 "/public_html/member/osb/Module8" is the current directory
[R] PASV
[R] 227 Entering Passive Mode (79,170,44,17,195,101).
[R] Opening data connection IP: 79.170.44.17 PORT: 50021
[R] MLSD
[R] 150 Opening ASCII mode data connection for MLSD
[R] 226 Transfer complete
[R] List Complete: 583 bytes in 0.28 second (0.6 KB/s)
[R] CWD 8Part1
[R] 250 CWD command successful
[R] PWD
[R] 257 "/public_html/member/osb/Module8/8Part1" is the current directory
[R] PASV
[R] 227 Entering Passive Mode (79,170,44,17,239,17).
[R] Opening data connection IP: 79.170.44.17 PORT: 61201
[R] MLSD
[R] 150 Opening ASCII mode data connection for MLSD
[R] 226 Transfer complete
[R] List Complete: 1 KB in 0.15 second (1.2 KB/s)
[R] CWD /public_html/vid38sjj3j
[R] 250 CWD command successful
[R] PWD
[R] 257 "/public_html/vid38sjj3j" is the current directory
[R] PASV
[R] 227 Entering Passive Mode (79,170,44,17,242,20).
[R] Opening data connection IP: 79.170.44.17 PORT: 61972
[R] MLSD
[R] 150 Opening ASCII mode data connection for MLSD
[R] 226 Transfer complete
[R] List Complete: 15 KB in 0.22 second (15.6 KB/s)
[R] CWD /public_html/member/osb/Module8/8Part1
[R] 250 CWD command successful
[R] PWD
[R] 257 "/public_html/member/osb/Module8/8Part1" is the current directory
[R] TYPE I
[R] 200 Type set to I
[R] PASV
[R] 227 Entering Passive Mode (79,170,44,17,236,80).
[R] Opening data connection IP: 79.170.44.17 PORT: 60496
[R] STOR chapters_1_2_3_4_5.mp4
[R] 150 Opening BINARY mode data connection for chapters_1_2_3_4_5.mp4
[R] Connection lost: ftp.earnyourlivingonline.net (Duration: 20 minutes 42 seconds / Idle: 18 minutes 25 seconds)
[R] Transfer Failed: chapters_1_2_3_4_5.mp4 (83.25 MB of 90.04 MB) in 18 minutes 25 seconds (77.1 KB/s)
[R] Attempting to Reconnect.
[R] Connecting to ftp.earnyourlivingonline.net -> DNS=ftp.earnyourlivingonline.net IP=79.170.44.17 PORT=21 (attempt # 1)
[R] Connected to ftp.earnyourlivingonline.net
[R] 220 FTP server ready
[R] USER earnyourlivingonline.net
[R] 331 Password required for earnyourlivingonline.net
[R] PASS (hidden)
[R] 230 Login successful. Username & password correct; FTP unlocked.
[R] SYST
[R] 215 UNIX Type: L8
[R] FEAT
[R] 211-Features:
[R] MDTM
[R] MFMT
[R] TVFS
[R] MFF modify;UNIX.group;UNIX.mode;
[R] MLST modify*;perm*;size*;type*;unique*;UNIX.group*;UNIX .mode*;UNIX.owner*;
[R] REST STREAM
[R] SIZE
[R] 211 End
[R] PWD
[R] 257 "/" is the current directory
[R] CWD /public_html/member/osb/Module8/8Part1
[R] 250 CWD command successful
[R] PWD
[R] 257 "/public_html/member/osb/Module8/8Part1" is the current directory
[R] PASV
[R] 227 Entering Passive Mode (79,170,44,17,249,254).
[R] Opening data connection IP: 79.170.44.17 PORT: 63998
[R] MLSD
[R] 150 Opening ASCII mode data connection for MLSD
[R] 226 Transfer complete
[R] List Complete: 1 KB in 0.15 second (1.2 KB/s)
[R] CWD /public_html/member/osb/Module8/8Part2
[R] 250 CWD command successful
[R] PWD
[R] 257 "/public_html/member/osb/Module8/8Part2" is the current directory
[R] PASV
[R] 227 Entering Passive Mode (79,170,44,17,234,117).
[R] Opening data connection IP: 79.170.44.17 PORT: 60021
[R] MLSD
[R] 150 Opening ASCII mode data connection for MLSD
[R] 226 Transfer complete
[R] List Complete: 1 KB in 0.15 second (1.2 KB/s)
[R] TYPE I
[R] 200 Type set to I
[R] PASV
[R] 227 Entering Passive Mode (79,170,44,17,214,230).
[R] Opening data connection IP: 79.170.44.17 PORT: 55014
[R] STOR chapters_6_7_8_9_10.mp4
[R] 150 Opening BINARY mode data connection for chapters_6_7_8_9_10.mp4

[bigstar]

Please take a look at the following solution
https://oss.azurewebsites.net/forum/flashfxp/faq/15896-%5Bsolution%5D-site-site-transfer-times.html#post82582

Check your FlashFXP settings for the TCP/IP keep alives,

* if they're off then turn it on.
* if its on and the interval is 20 minutes or less increase the value or turn it off.
* if the value is greater than 30min try to reduce it to 15min.

After making this change try to upload the file again and see if the timeouts continue.