upgrade ... lost all setups

[barroca]

hello,

i LOST all data when I upgrade to last version ! :confused:

I'm a big fan of flashfxp [3 personal licenses] and LOST my ftp data! how I recover? it is possible??

all the best
joao barroca

[bigstar]

depending on your installation the installer will make a backup of your active settings and place it in a folder named backup, In addition the installation may now be using a different set of data files instead of the the ones in your flashfxp program folder and it may just be a matter of moving them to the right location. you can very your data folder from within flashfxp > help > about > info tab

[chris_68]

depending on your installation the installer will make a backup of your active settings and place it in a folder named backup, In addition the installation may now be using a different set of data files instead of the the ones in your flashfxp program folder and it may just be a matter of moving them to the right location. you can very your data folder from within flashfxp > help > about > info tab

It just happened to me too. :mad: Unacceptable!

In my case, the backup directory is EMPTY!!!

How do I get my info back? :eek:

[chris_68]

barroca,

I've found my old sites.dat

check "C:\Users\USERNAME\AppData\Roaming\FlashFXP\3"

Good luck!

bigstar,

You guys need to really migrate old settings to the new installation. I just about lost my freakin' mind over this!!! ;)

[barroca]

Oh Chris!
But how I can import this sites.dat data?
And .... :( this folder in my install [vista] is empty ............................................

[bigstar]

Its not so easy to handle migration in all cases depending on the situation, the installer is always run as administrator on vista, your installation might require the data files to be moved into your personalized user account, however the administrator account doesn't know anything about it. Moving these files over must be done manually.

The installer will never replace or overwrite your data files.

[Seome]

Many Vista users are encountering this problem. The settings should migrate automatically but Vista has some issues that can cause migration to not be able to see the original settings. The installer will not delete existing settings without copying them into a time stamped backup folder but the location to store these settings has been changed for better Vista compatibility.

Look under Help/About, Details tab to see where FlashFXP is looking for data files.

Then locate your old sites.dat and other FlashFXP data files, this is likely under "C:\program files\flashfxp in Vista". Copy the sites.dat and quick.dat files from this location to the FlashFXP data folder. Other files can be copied over as needed also.

[barroca]

Unfortunately all my data is really lost ... :(

But other trouble appears: yesterday I begin build all setup again. today when I run flashfxp ALL DATA IS LOST AGAIN!

Flashfxp needs some special command to save ftps/pwds etc????

[DayCuts]

If data is lost when closing flashfxp, the problem is most likely that flashfxp does not have permission to actually modify the files in the data folder location (because of UAC). The solution is to change the permissions of the current data folder location so that flashfxp can modify the files properly, or change the data folder location to somewhere that flashfxp does have permission to alter.

The suggested data folder location under Vista is C:\ProgramData\FlashFXP\ i believe.

[barroca]

If data is lost when closing flashfxp, the problem is most likely that flashfxp does not have permission to actually modify the files in the data folder location (because of UAC). The solution is to change the permissions of the current data folder location so that flashfxp can modify the files properly, or change the data folder location to somewhere that flashfxp does have permission to alter.

The suggested data folder location under Vista is C:\ProgramData\FlashFXP\ i believe.
I try in my vista pc ... [what is uac ?]
I setup to not read only mark [all files and folders] and ok
I don't know if it works, I talk tomorrow
But it is a big bug of flashfxp, IMHO.

[MxxCon]

it's not a bug.
10000s, if not 100000s of users use flashfxp in vista w/o problems and just select few can't figure out how to install it correctly.

[barroca]

it's not a bug.
10000s, if not 100000s of users use flashfxp in vista w/o problems and just select few can't figure out how to install it correctly.
sorry mxxcon, i disagree
i don't install - i make the automatic upgrade ! and the errors and problems appears.
i have 3 licenses of flashfxp ... you have some advice to fix the problems? i think the company will be better if stay attention with troubles and users. when you release the last version? how you know how many users have troubles??

the worst way to fix problems is telling some like that: 'users can't figure out how to install ... etc' .

joao barroca

[Out2lunch]

Ive lost all my site too, the \AppData\Roaming\FlashFXP\3 folder is empty, I run this on Vista x64, this is totally unacceptable. Im a web developer and had 100's of clients in that db.

What can I do???

[barroca]

Unfortnately I'm not alone ....
hey guys of company: follow this simple rule: only 1 in 100 users will be report troubles here .
Out2lunch, my friend: I can't recover my setups ...

joao barroca

[MxxCon]

how you know how many users have troubles??i don't know how many users have this problem, but i do know that flashfxp is used by HUGE number of people. download.com shows 3,184,909. obviously not all registered, and multiple redownloads, but even if it's 50% of that number and even if 1 out of 100 complained about their lost sites, this forum would've been flooded.

i'm sure if you'll search your drive for sites.dat, you'll find your original file with all data intact.

or you can simply restore from your last backup.

[Seome]

Yes, search for the file "sites.dat" to locate your site information if FlashFXP is not seeing it, and then either use the menu option Sites/Import Sites to bring that file back into FlashFXP or just copy it on top of the file in the Data Folder location.

Unfortunately in Vista, it is not possible for the installer to see files in a users folder and so it can not copy them to the new location. We moved to the new location for the default storage as it is a requirement for Windows Vista Certification.

[DayCuts]

Ive lost all my site too, the \AppData\Roaming\FlashFXP\3 folder is empty, I run this on Vista x64, this is totally unacceptable. Im a web developer and had 100's of clients in that db.

What can I do???

FlashFXP installer is designed to always create backups of datafiles before making any changes. Check for backup directories in FlashFXP related folders (program files/program data/appdata/etc) and/or perform a file search for sites.dat, flashfxp.ini, etc.


I do have a question though, have both of you experienced this through using the 'automatic update' ?

I am not quite sure how that works these days, but if it does not launch a full installer, then it is certainly possible that there is a change made during the upgrade process that is causing problems (even if its just creating confusion or moving data files or changing where flashfxp looks for data files etc)

[Out2lunch]

I have searched for sites.dat and the only one I have is in the present data folder and it contains nothing apart from the normal start up folders, and includes a FTP site for a very old setup to a server that was deleted from my everyday working sites db as it doesnt exist any more.

So I guess I have to contact all my clients look incompetent and ask for all their log in details.

[MxxCon]

you don't have to do that...just restore from your last or previous to last backup

[bigstar]

The installer will never touch any existing data files, this is very important because if we tried to modify them with the installer it would break things. so it's simply not done.

The only explanation I can come up with is that either the files were manually deleted by mistake, deleted during an uninstall (you are prompted to remove them), or they have permission of administrator and your user account doesn't have access to see them.

The last explanation is very possible on windows vista because FlashFXP v3.4 ran in compatibility mode on vista and FlashFXP v3.6 doesn't.

[Seome]

I've been trying to duplicate your situation and hit a weird issue. Searching in Vista on a version 3.4 install will not find the sites.dat file on some per user installations. Changing the folder setting options to not "Hide protected operating system files" allowed me to browse to the location C:\Users\<username>\AppData\Roaming\FlashFXP\3 which contained the site files. For some reason searching was still not able to find the files there.

If you are not on a domain it will likely be AppData\Local instead or even AppData\Local\VirtualStore\Program Files or ProgramData to find the FlashFXP folder.

Vista has a weird quirk in which all installs must be performed as Administrator but when they are doing so they can no longer see the original user accounts personal files. Version 3.4 and earlier were not vista compatible in this respect which is causing the issue you have experienced here.

[DayCuts]

It seems really odd (and stupid) to me tha Vista would not show search results (or find them) for files that CAN be navigated to for ANY reason. This makes searching in Vista half useless if you ask me. You wouldnt be searching for something if you knew where to find it. Also seems just as stupid for something running as administrator not to have any (even view) access to user accounts personal files.

Vista is just annoying period.

This could definately explain why a number of people experiencing upgrade issues cant find old data files.

Perhapse a full list of (known) possible locations where data files may be on Vista can be added to that Vista sticky to help people find them.

[Seome]

For default v3.4 and earlier installs the folder used is generally C:\Program Files\FlashFXP

If the user did an install to the "Users Application Folder" or a per-user install, the files will be in %appdata%\FlashFXP\3. You should be able to just type that in Vista's search field or the old Start/Run textbox to open the location.

With Vista, the installer can't see the appdata location to pull files from. Actually as the installer runs as "Administrator" account, it can't even know which user is running the installation in the first place.

[dovie]

ok, I found my old sites.dat file, overwrote the new one, but when i load up FlashFXP, it still see the "new one" i.e.: not the one I just put there. When I look at Sites.dat in Textpad, it's the right info, but when I load up FXP, it's not seeing it.

Suggestions?

Thanks!

[Seome]

Did you put the old sites.dat file in the location Help/About, Details shows is the Data Folder?

You can try using the menu option Sites/Import Sites within FlashFXP and just import the entire sites.dat file into the Site Manager.

[dovie]

yes, I overwrote the Sites.dat file that was right there.

I also tried the import sites thing, but it was looking for .ini files and I couldn't see the .dat file. In the end, I uninstalled and reinstalled FlashFXP, and managed to get it to work. I've also saved my good Sites.dat file in a totally remote directory in case I ever need it again!