dalailamer: please make sure your board profile is linked to your customer portal account. You can mail
support@inicom.net with relevant details to have them make this change.
xlion: make sure you've installed curl (and the other binaries that do not come in the zip). All of them are mentionned in the installation manual. Then, ensure that the path to curl.exe is correct in your ioCONFIG.itcl file. You should also check that your firewall isn't blocking curl.exe. And finally, read the
FAQ and especially the part about curl and ssl.