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I untick the box and click save and bingo, it refreshes and it's ticked again. So I guess saying it's off by default is not true.
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no, it is not true.
BY DEFAULT, ie when you 1st create an account it's unchecked. the fact that right now it's kinda doesn't work(same problem here) doesn't affect it's DEFAULT setting, which YOU manually checked.
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Also, I received TWO notifications that I received a reply to my posting!
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again it's your fault for asking msgboard to email you on replies
emails from message board has absolutly nothing to do with 'customer portal'.