Maybe the support ppl don't work on friday nights.
Regarding SORBS:
http://www.dnsbl.nl.sorbs.net/faq/spamdb.shtml
"If you are part of a wider netblock that is blocked you are not required to pay the SORBS 'fine' as the entry was not generated because of your actions, however your netblock will not be removed until your upstream removes the spammers."
That's the only way to get removed from SORBS. We can't control the upstream's actions. We can but ask, and we did, more than once.
On a personnal note, i think that using any spam fighting system that block even 1/10000 valid message that you want to receive isn't worth the assle. I much prefer helping my customer install client-side spam fighting software than bouncing their valid emails without them knowing anything about them. I put the control in their hand, and they choose what's the threshold they want to set on the spam control.
One size doesn't fits all... especially in this case...
I bet a couple clients wouldn't be all that happy to not receive their stock transactions confirmations emails because SORBS or any system of that kind decided to flag the broker and their whole ISP because a client of them spammed god knows who.
Anyway, your server, your decision, but i now have another good example of headache that those things can cause and another good reason to continue to preach against them.
BTW, iniCom's support guy and ceo guy were off for a drink last i heard, so might not get an answer from there for a while.
But if your smtp now accept our emails, u can just ask for your key or create a new account on the portal.
https://secure.flashfxp.com/keyupgrade.php Option 1
https://secure.flashfxp.com/customer...?action=newpwd