FlashFXP will NEVER resort to ad-ware, etc. By more marketing, I mean better saturation on software sites (download.com, etc.), trade shows, etc.
Charles will continue to offer support through this forum, as always, as well as MxxCon, Shark, Myself, etc. Be patient...like I said, everything will be changing for the better, not worse. Our users are our best asset, and we wouldn't do anything to change your perception of our product or support except for the better.
I will give you a hint on what is to come...
1. improved FAQ section, with video step-by-step help.
2. Complete back-end support section for registered users. Submit trouble tickets, get priority support/access to files, registration system overhaul.
3. More surprises...wait and see.