That's weird. Updates are applied immediately so that shouldn't be it. Try a 'site rehash' which should rebuild everything. If that fails you could also try restarting the server just to see if that fixes things...
On the other hand, make sure you aren't chasing two different problems. Check 'site bans list' to make sure the user hasn't auto-banned themselves.
Double check that the logfile is reporting the same rejected IP address just in case their IP changed on them as well.
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