I'm assuming this is the latest v6.8.x release? Congratulations, you found a "bug" introduced in the new permission checking code. Luckily the fix is trivial, just add these lines under [FTP_SITE_Permissions] to the .ini file:
makecert = M
crashnow = M
I probably should remove any permission checks for master accounts, but the new rule was you must have an entry for the command. These are really M only command though. Even if you gave someone access with like 1M or something it wouldn't allow it.
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