Check to see if you have a systemerror.log and if so whats in it.
Last time I experienced this it was a badly configured script running and hanging causing issues and they often leave a message in there.
Check to see what scripts you have running on the following events and disable 1 by 1, see if one of them is causing the error:
OnFtpLogIn =
OnNewDir =
stor =
mkd =
+ any others you may see that look like they would be trigerred by uploading / login / listing.
Listing + login being slow part though is probably just the connection, advise users to use stat-l listing, its a little quicker.
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